Initial Screen Access Issues
Last updated
Last updated
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If you encounter the following issues, please refer to this page:
① No response appears after connecting the device.
② Issues occur during the device booting (startup) process for unknown reasons.
③ The screen repeatedly turns black after displaying the 'Reading USB...' message when connecting the device."
How to resolve issues entering the initial screen
How to recover firmware (Galaxy)
How to recover firmware (iPhone)
Ensure the cable is connected to a data-only USB port.
Please check the cable connection.
Ensure there are no issues with the cable connection. Sometimes, the connection may be disrupted if the cable is moved or wobbles. If the problem persists, try using a different cable.
There might be some issues with C-C cable!
Please try USB cable or Samsung-provided cable.
The LED light is flashing red.
The power supply may be unstable. Please replace the cable.
The LED light is not turning on.
In this case, that specific dongle might have the power issue so please return it. Please refer to the 'Connection Guide' page for information related to the LED light.
Please ensure that Android Auto is enabled in your vehicle's navigation settings. If a prompt regarding Android Auto usage appears, select 'Enable.' You can usually verify this by navigating through the following menu in your vehicle.
STEP Device Connection ▶ Phone Projection ▶ Android Auto ▶ Enable
Try GM mode inside the AutoPro X app.
STEP01 Connect AutoPro X to the app. (Grant all permissions)
STEP02 Tap the gear icon in the top-right corner.
STEP03 Choose Specific Device Config and turn GM mode on.
If a firmware update via the APP is not possible, please refer to the information below.
※ AutoPro X must be connected to the vehicle through the cable.
STEP01 Disable Bluetooth
STEP02 Settings ▶ Connections ▶ Wi-Fi ▶
STEP03 Wi-Fi Settings ▶ Select AutoProX-xxxx ▶ Password: qwerfdsa
STEP04 Internet Connection Popup ▶ Connect This Time Only
STEP Open an internet browser (Samsung Internet, Chrome, etc.) ▶ Address bar ▶ Enter 3.3.3.3 ▶ Go
STEP01 Settings ▶ Connections ▶ Data Usage
STEP02 Data Usage ▶Allowed networks for apps
STEP03 Select the internet browser (used in step 2-2 for site access) ▶ Use Mobile Data Only
STEP01 App Switch Button ▶ Select the Internet Browser (used in step 2-2 for site access) ▶ Check for updates
STEP02 As soon as 'Checking for update…' changes to 'Upgrading software…,' proceed to the next step
STEP02 App Switch Button ▶ Settings
STEP02 Allowed networks for apps ▶ Select the Internet Browser (used in step 2-2 for site access) ▶ Choose Mobile Data or Wi-Fi
STEP Internet Browser (used in step 2-2 for site access) ▶ Displays the following message
Wait until the vehicle boots (restarts) normally.
※ Once the restart is complete, the Wi-Fi name and software version will appear on the vehicle's screen. Do not disconnect the cable or turn off data and power until the device has restarted and the update version appears correctly on the initial screen.
If the update fails, an update failure message will be displayed. (However, if the latest version number (vX.X.X) is displayed on the vehicle's screen, the update has been successful, even if an update failure message appears.)
※ AutoPro X must be connected to the vehicle.
STEP01 Settings ▶ Wi-Fi ▶ Connect to AutoProX-xxxx (Password: qwerfdsa)
STEP01 Internet browser (Safari or Chrome) ▶ Enter 3.3.3.3 in the address bar ▶ Select "Check for updates"
STEP02 Web browser ▶ Popup message after a certain time ▶ Use Cellular Data
STEP03 Web browser ▶ Done
You must keep the website and the device powered on until the reboot is complete. Once the restart is finished, the updated firmware version will appear on the vehicle's screen. Do not disconnect the cable or turn off cellular/wi-fi and power until the device has restarted and the update version appears correctly on the initial screen.
If the update fails, an update failure message will be displayed. (However, if the latest version number (vX.X.X) is displayed on the vehicle's screen, the update has been successful, even if an update failure message appears.)
