> For the complete documentation index, see [llms.txt](https://autoprox.gitbook.io/kor/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://autoprox.gitbook.io/kor/eng/app/err_report.md).

# Report Issues

If an error occurs, you can report it in two ways:

1. [Report the error through the app](#id-1)
2. [Obtain logs through the browser](#id-2)

   [2-1. ](#id-2-1.-wi-fi)[Connect via Wi-Fi Direct](#id-2-1.-wi-fi)

   [2-2. ](#id-2-2.-192.168.2.1)[Access 192.168.2.1](#id-2-2.-192.168.2.1)

   [2-3. ](#id-3-3)[Obtain logs](#id-2-3)

   [2-4. ](#id-3-4)[Report the log file](#id-2-4)

## **1.** Report the error through the app

### 1-1. Report an error

<mark style="color:blue;">**STEP01**</mark> App ▶ Home main screen ▶ Report Error

<figure><img src="/files/i7cUe5qdOAgzVJ3qABs2" alt="" width="375"><figcaption></figcaption></figure>

### 1-2. Report details

Fill out the detailed information as shown in the example and report the error.\
Once the error is reported, the details will be forwarded to the development team. Since the reported error does not handle your personal information, we will not be able to contact you directly. The development team is working hard to resolve the issue as a top priority.

<figure><img src="/files/n3aPakwInNV0KLQ7n1Sv" alt=""><figcaption></figcaption></figure>

## **2.** Obtain logs through the browser

### 2-1. Connect via Wi-Fi Direct

<mark style="color:blue;">**STEP01**</mark> Slide down from the top of the phone (notification bar) ▶ Settings screen ▶ Long-press the Wi-Fi button

<figure><img src="/files/LgEItXrjLX1IZgxoyyGD" alt=""><figcaption></figcaption></figure>

<mark style="color:blue;">**STEP02**</mark> Wi-Fi popup screen ▶ Select Advanced Settings

<figure><img src="/files/FGvC6oD4AzlAIvwr0bBY" alt=""><figcaption></figcaption></figure>

<mark style="color:blue;">**STEP03**</mark> Wi-Fi detailed screen ▶ Select 'More' in the top right corner

<figure><img src="/files/XabgpQQt6p3uidr1lIM8" alt=""><figcaption></figcaption></figure>

<mark style="color:blue;">**STEP04**</mark> More popup ▶ Select Wi-Fi Direct

<figure><img src="/files/eVDi1HSw3xrSB7VelflJ" alt=""><figcaption></figcaption></figure>

<mark style="color:blue;">**STEP05**</mark> In the Wi-Fi Direct list ▶ Check and select the Bluetooth name ▶ Connect

<figure><img src="/files/TVIgfYiKgaaLKvcoqgRD" alt=""><figcaption></figcaption></figure>

<mark style="color:blue;">**STEP06**</mark> Once connected, the screen will blink twice ▶ Connection to the device is complete

<figure><img src="/files/7uFdohMjchR2oPS0gyQt" alt=""><figcaption></figcaption></figure>

### 2-2. Access 192.168.2.1

Open your preferred internet browser (e.g., Samsung Browser, Chrome, Naver).\
**STEP 01**: Open the internet browser ▶ Enter *<mark style="background-color:orange;">192.168.2.1</mark>* in the address bar ▶ Connect

<figure><img src="/files/KLUpJVgtGh2ygigRISIN" alt=""><figcaption></figcaption></figure>

### **2-3.** Obtain logs

The initial screen will appear as shown below. (If the initial screen does not appear, the connection may not have been established correctly.)\
Select the 'Feedback' section at the bottom of the screen to enter the log screen.

<mark style="color:blue;">**STEP01**</mark> Open the internet browser ▶ Enter *<mark style="background-color:orange;">192.168.2.1</mark>* in the address bar ▶ Connect

<figure><img src="/files/ELw47L10qcIJDOhVKhKT" alt=""><figcaption></figcaption></figure>

<mark style="color:blue;">**STEP02**</mark> Select the Download Log button ▶ Download the log file

<figure><img src="/files/Qed9HimJkO69Tl8XIYjO" alt=""><figcaption></figcaption></figure>

You can enter a file name and download the file.

| ![](/files/jDwgiRiY7V6wKdlhY1EO) | ![](/files/jBaUN4cQZUtXu4rOQjrc) |
| -------------------------------- | -------------------------------- |

### **2-4.** Report the log file

Please send the downloaded log file to the contact information below.<br>

{% embed url="<https://chat.whatsapp.com/KbuYCaksEFV3HCKh26McfH>" %}

When reporting, it will be helpful if you describe the symptoms in detail as shown below.

<figure><img src="/files/c8dsKmSOYGxNoal26ozN" alt=""><figcaption></figcaption></figure>

The log file you reported will be forwarded to the development team. The development team will prioritize fixing the reported issue, but there may not be direct contact regarding the report.


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